by Garfink
Happened to me, 7 of my mechs were all broken. I took a photo and sent it to them and they sent me 7 replacements.BUT.... I didn't contact Catalyst, I contacted my online dealer (Noble Knights) and it was they who fixed the problem very promptly.
I then proceeded to glue my 7 mechs back together again and now I've 7 extra mechs. So there is a silver lining. Good service BTW.